Responsible Gaming
at 99rbajee

1. Our Commitment to Responsible Gaming

At 99rbajee, responsible gaming is a foundational commitment — not a regulatory checkbox. We believe that every player in Bangladesh deserves access to a platform that is designed, from the ground up, to keep gambling enjoyable, transparent, and within healthy limits. Our responsible gaming programme is built around four core values: prevention, intervention, support, and education.

Prevention means that we implement strict controls — including age verification, deposit limits, and session tracking — before problems arise. Intervention means that when our systems detect patterns of concern (such as rapid deposit escalation or unusually extended sessions), our team reaches out proactively. Support means that 99rbajee provides immediate access to self-exclusion, time-out, and direct communication with our responsible gaming team at any hour of the day. Education means that we maintain this page as a comprehensive, plain-English resource on recognising and managing gambling-related harm.

We encourage every 99rbajee player to set personal limits from the moment they register, revisit those limits regularly, and to treat every session as a form of entertainment rather than a financial strategy. The outcome of casino games and sports betting is determined by chance and cannot be reliably predicted — please always play within your means.

2. Age Restriction — 18+ Policy

99rbajee is strictly for adults aged 18 years and above. We enforce this policy through a multi-layer verification process and take it extremely seriously. Gambling by individuals under the age of 18 is not permitted under any circumstances on 99rbajee.

How We Verify Age

• At registration: Players are required to confirm that they are aged 18 or above before creating an account. False declarations of age are a violation of our Terms & Conditions and will result in immediate account closure.
• At withdrawal: Before any withdrawal is processed, players must complete full identity and age verification using a government-issued ID document (National Identity Card, passport, or birth certificate).
• Ongoing monitoring: Our security systems flag accounts where behavioural patterns are inconsistent with adult use, triggering manual review.

If You Think a Minor Has Access to Your Account

If you believe that someone under the age of 18 has access to your 99rbajee account — or to the device on which you use 99rbajee — please contact us immediately at support@99rbajee. We will temporarily suspend your account while the situation is investigated and resolved. We also recommend using device-level parental controls and password-protecting your 99rbajee account with a strong, unique password that is not shared with anyone else in your household.

3. Self-Exclusion

Self-exclusion is a formal agreement between you and 99rbajee that prevents you from accessing your account for a defined period. It is the most comprehensive player protection tool we offer and is intended for players who feel that their gambling has become — or is at risk of becoming — unmanageable.

Available Self-Exclusion Periods

• 6 months — suitable for players who want a medium-term break to reassess their habits
• 1 year — recommended for players who have experienced noticeable negative impacts from gambling
• 2 years — for players dealing with more persistent gambling-related challenges
• 5 years — for players who want a long-term break and a complete reset of their relationship with gambling

What Happens During Self-Exclusion

• Your 99rbajee account is immediately locked — you cannot log in, deposit, or place any wagers
• Any pending promotional emails or marketing communications are stopped immediately
• Your account balance at the time of self-exclusion will be held securely and will be returned to you upon verified request after the exclusion period ends
• Self-exclusion cannot be reversed or lifted before the chosen period expires — this is intentional and designed to protect you

How to Request Self-Exclusion

To initiate self-exclusion, send an email to support@99rbajee from your registered email address with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Our team will confirm the exclusion within 2 hours and lock your account. You will receive a written confirmation of the exclusion start and end dates.

4. Deposit Limits

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. 99rbajee allows all registered players to set deposit limits at three intervals, giving you full control over how much you fund your account over any given period.

Limit Type	Period	Effect	Cooling-Off to Increase
Daily Deposit Limit	Resets every 24 hours (midnight BST)	No deposit above the set amount can be made on any given day	7 days
Weekly Deposit Limit	Resets every Monday at midnight BST	Total deposits across all methods cannot exceed the weekly cap	7 days
Monthly Deposit Limit	Resets on the 1st of each month	Cumulative deposits for the calendar month are capped at the set amount	30 days

Deposit limits can be reduced immediately at any time — a reduction takes effect right away with no waiting period. This asymmetry is deliberate: reducing your limit is always instant, but increasing it requires a cooling-off period to protect you from impulsive decisions made in the heat of a session.

To set or adjust your deposit limits, contact our support team at support@99rbajee. We are working to make limit management available directly within the account dashboard for self-service access.

5. Time-Out & Session Controls

A time-out is a short-term account suspension intended for players who want a temporary break from gambling without committing to a full self-exclusion. Time-outs are an excellent tool if you feel you are playing more than intended, if you have had a frustrating session and want to cool down, or if you simply want to reset your routine.

Available Time-Out Periods

• 24 hours — overnight break to prevent chasing losses after a difficult session
• 48 hours — weekend break to step back and reflect
• 7 days — one-week break to re-establish healthy habits
• 30 days — month-long pause to fully reset your relationship with the platform

Reality Check Reminders

99rbajee supports session reality check reminders — on-screen notifications that appear at regular intervals (every 30, 60, or 90 minutes) during an active gaming session. Each reminder displays your current session duration, total amount wagered during the session, and a prompt asking whether you wish to continue playing. These reminders are designed to interrupt the natural absorption of a gaming session and encourage you to make a conscious, active decision to continue or stop.

Session History & Transparency

Every deposit, wager, win, loss, and withdrawal made on 99rbajee is logged and accessible in your account history. We believe that full transparency over your own activity is one of the most powerful tools for maintaining responsible gambling habits. If you would like a full export of your transaction and gaming history, contact support@99rbajee and we will provide this within 5 business days.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. Recognising the signs early is crucial to preventing serious financial, emotional, and relationship harm. The following are common indicators that gambling may have moved beyond healthy entertainment.

• Spending more money on gambling than you originally planned or can afford
• Borrowing money, selling possessions, or using funds set aside for bills or rent to fund gambling sessions
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Feeling restless, irritable, or anxious when not gambling or when trying to cut down
• Gambling as a way to escape stress, anxiety, depression, or problems at home or at work
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting responsibilities — work, study, family, or personal care — because of time spent gambling
• Failed repeated attempts to control, reduce, or stop gambling
• Feeling that you need to gamble with increasing amounts of money to experience the same level of excitement
• Jeopardising significant relationships, employment, or educational opportunities because of gambling

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to take our self-assessment below, use one of our player protection tools, and reach out to our support team or a dedicated gambling support organisation.

7. Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling assessment tools. Answer honestly — your responses are private and are not shared with 99rbajee. If you answer "yes" to several of these questions, we encourage you to contact support or use one of the protection tools available on this page.

8. Getting Help & Support

If you feel that gambling is causing harm to your wellbeing, finances, or relationships, please do not hesitate to reach out. You are not alone, and help is available. 99rbajee's responsible gaming team is your first point of contact — we are available 24 hours a day, 7 days a week, every day of the year.

Contact 99rbajee Support

Email our responsible gaming team at support@99rbajee. In the subject line, write "Responsible Gaming Support" so that your message is routed directly to our specialist team. We commit to responding within 2 hours. You can request any of the following in a single email: deposit limit reduction, time-out activation, self-exclusion initiation, account history export, or simply a private conversation about your gambling habits.

What to Expect When You Reach Out

• A non-judgmental, confidential response from a trained support team member
• Immediate action on any protection tool request (deposit limit, time-out, self-exclusion)
• Guidance on further resources and support organisations where appropriate
• A follow-up check-in at 30 days if you have initiated self-exclusion

Healthy Gambling Habits — Practical Tips

Whether or not you have identified a problem, the following habits help every player keep gambling safe and enjoyable over the long term:

• Set a budget before you play — decide in advance the maximum amount you are willing to spend, and stop when you reach it regardless of outcome
• Treat losses as the cost of entertainment — never view lost money as something that must be recovered through further gambling
• Never gamble under the influence — alcohol and other substances impair judgment and lead to decisions you would not otherwise make
• Take regular breaks — step away from the screen every 30 to 60 minutes, even during winning streaks
• Balance gambling with other activities — a healthy lifestyle includes a variety of hobbies, social activities, and leisure pursuits
• Keep gambling separate from finances — never use money earmarked for rent, bills, food, or family needs for gambling
• Talk to someone you trust — sharing your gambling habits with a friend or family member creates healthy accountability